Job Summary
A company is looking for a Contact Center Associate to provide exceptional service to its members.
Key Responsibilities
- Deliver exceptional service while managing high call volumes and meeting performance targets
- Master the company's products and proactively engage members to enhance their experience
- Resolve member inquiries and complaints professionally, ensuring satisfactory outcomes
Required Qualifications
- High School Diploma and 1 year of experience, or a Bachelor's Degree with no prior experience
- Minimum two years of customer service experience required
- Minimum one year of Contact Center experience preferred
- Ability to independently learn in a self-paced online environment
- Proficiency with PC and Microsoft applications such as Outlook, Word, and Teams
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