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Contact Center Associate

6/21/2025

No location specified

Job Summary

A company is looking for a Contact Center Associate to provide exceptional service to its members.

Key Responsibilities
  • Deliver exceptional service while managing high call volumes and meeting performance targets
  • Master the company's products and proactively engage members to enhance their experience
  • Resolve member inquiries and complaints professionally, ensuring satisfactory outcomes
Required Qualifications
  • High School Diploma and 1 year of experience, or a Bachelor's Degree with no prior experience
  • Minimum two years of customer service experience required
  • Minimum one year of Contact Center experience preferred
  • Ability to independently learn in a self-paced online environment
  • Proficiency with PC and Microsoft applications such as Outlook, Word, and Teams

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