Contact Center Operations Supervisor

Job Summary

A company is looking for a Supervisor Operations in the Contact Center.

Key Responsibilities

• Coach and develop team to achieve account-specific and organizational CPIs and KPIs
• Monitor employee performance and manage coaching, recognition, and performance reviews
• Handle escalated customer calls and promote teamwork and cooperation within the team

Required Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1+ years of experience in customer service, call center, or related field, including 12 months in a supervisory role
• Experience in the healthcare industry preferred
• Proficiency with necessary technology, including computers and software applications
• Ability to drive individual and team efficiency through effective metric management