Contact Center Team Lead

Job Summary

A company is looking for a Contact Center Team Lead - Remote.

Key Responsibilities

• Supervise and provide performance guidance to a team of Contact Center Agents
• Monitor service delivery and ensure customer satisfaction through timely responses and resolutions
• Maintain and update documentation of procedures and processes, and escalate issues as needed

Required Qualifications and Education

• Experience supervising team members in a contact center or call center environment
• Proficiency with Microsoft Office
• Experience with contact center tools such as Salesforce or Five9
• High School Diploma and equivalent experience
• Ability to work independently in a remote environment