Job Summary
A company is looking for a Director of Customer Success Operations.
Key Responsibilities
- Define the strategy and vision for Customer Success in collaboration with the VP
- Lead and manage the Customer Success Managers (CSMs) team to ensure exceptional customer outcomes
- Design scalable processes and own Customer Success tooling to enhance operational efficiency
Required Qualifications
- 8+ years of experience in Customer Success leadership, with 3+ years managing teams in technology companies
- Experience in designing Customer Success organizations and operational frameworks
- Expertise in Customer Success platforms and CRM systems
- Proven track record in coaching teams and building high-performance cultures
- Strong analytical skills to drive decisions using data
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