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Director of Customer Success Operations

7/9/2025

Remote

Job Summary

A company is looking for a Director of Customer Success Operations.

Key Responsibilities
  • Define the strategy and vision for Customer Success in collaboration with the VP
  • Lead and manage the Customer Success Managers (CSMs) team to ensure exceptional customer outcomes
  • Design scalable processes and own Customer Success tooling to enhance operational efficiency
Required Qualifications
  • 8+ years of experience in Customer Success leadership, with 3+ years managing teams in technology companies
  • Experience in designing Customer Success organizations and operational frameworks
  • Expertise in Customer Success platforms and CRM systems
  • Proven track record in coaching teams and building high-performance cultures
  • Strong analytical skills to drive decisions using data

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