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Service Desk Representative

7/9/2025

No location specified

Job Summary

A company is looking for a Service Desk Rep Specialist.

Key Responsibilities
  • Collaborates with tier 1 and tier 2 teams to resolve advanced technical needs and improve resolution rates
  • Provides advanced technical support for remote connectivity and security technologies to internal and end users
  • Ensures all information systems products and services meet organizational standards and user requirements
Required Qualifications
  • Experience in technical support or a related field
  • Knowledge of network infrastructure and applications
  • Familiarity with remote connectivity technologies
  • Ability to collaborate with various teams and vendors
  • Experience in testing software and hardware for operational integrity

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