Service Desk Representative

Job Summary

A company is looking for a Service Desk Rep Specialist.

Key Responsibilities

• Collaborates with tier 1 and tier 2 teams to resolve advanced technical needs and improve resolution rates
• Provides advanced technical support for remote connectivity and security technologies to internal and end users
• Ensures all information systems products and services meet organizational standards and user requirements

Required Qualifications

• Experience in technical support or a related field
• Knowledge of network infrastructure and applications
• Familiarity with remote connectivity technologies
• Ability to collaborate with various teams and vendors
• Experience in testing software and hardware for operational integrity