Job Summary
A company is looking for a Service Desk Rep Specialist.
Key Responsibilities
- Collaborates with tier 1 and tier 2 teams to resolve advanced technical needs and improve resolution rates
- Provides advanced technical support for remote connectivity and security technologies to internal and end users
- Ensures all information systems products and services meet organizational standards and user requirements
Required Qualifications
- Experience in technical support or a related field
- Knowledge of network infrastructure and applications
- Familiarity with remote connectivity technologies
- Ability to collaborate with various teams and vendors
- Experience in testing software and hardware for operational integrity
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