Customer Contact Center Representative

Job Summary

A company is looking for a Health Account Solutions Contact Center Representative.

Key Responsibilities

• Answer inbound calls and assist customers with inquiries regarding Health Solution Group products
• Record and verify customer transactions, processing requests or forwarding them as necessary
• Contribute to process improvement and follow up with customers to ensure service issues are resolved

Required Qualifications

• College degree with 1+ years of customer service experience, or a high school diploma/GED with 3+ years of customer service experience
• Experience in the financial services industry is preferred but not required
• Proficiency in basic computer functions and navigating multiple systems
• Strong learning agility and adaptability to a fast-paced environment
• Bi-lingual opportunities available upon assessment completion