Customer Service Advocate II

Job Summary

A company is looking for a Customer Service Advocate II - Outbound.

Key Responsibilities

• Reaches out to members and/or providers for educational or informational purposes
• Escalates calls when providers are unable to deliver solutions
• Documents information for quality and performance tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required
• Experience in a contact center environment preferred
• Ability to maintain performance and quality standards based on established metrics