Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate II.

Key Responsibilities

• Resolve routine inquiries and issues for members and providers through various communication channels
• Document member and provider interactions for quality and performance tracking
• Maintain compliance with quality standards and provide high-quality service in a fast-paced contact center environment

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Experience in a contact center environment is highly preferred
• Vocational or technical education may be required in addition to prior work experience
• Experience interacting with members and/or providers is beneficial