Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (CSR).

Key Responsibilities

• Build and maintain positive relationships with patients and providers while addressing inquiries and confirmations
• Manage a high volume of inbound and outbound communications, ensuring effective and empathetic support
• Oversee the order workflow from initiation to completion, maintaining productivity and efficiency

Required Qualifications

• Minimum of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting
• Proficient in using customer relationship management (CRM) systems and Microsoft Office applications
• Ability to accurately document and manage detailed customer and patient information
• Detail-oriented and organized, with the capacity to multitask in a fast-paced environment