Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to join their team remotely.

Key Responsibilities

• Own and resolve a portfolio of complex customer cases
• Serve as the go-to contact for escalated customer inquiries
• Conduct in-depth research and collaborate with internal teams for solutions

Required Qualifications

• 2+ years of experience in customer service or case management
• Strong Salesforce (or similar CRM) experience
• Ability to stay calm under pressure and juggle multiple priorities
• Empathetic, flexible, and team-oriented