Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist - 3rd Shift.

Key Responsibilities

• Respond to customer support inquiries via telephone or written format in an empathetic manner
• Resolve customer concerns related to installation, operation, maintenance, or product compatibility
• Troubleshoot issues with electro/mechanical equipment or software applications and recommend corrective actions

Required Qualifications, Training, and Education

• High School Diploma or equivalent
• At least 1 year of IT Help Desk or PC experience, or related knowledge
• At least 1 year of customer service experience, preferably in a call-center environment
• Associates or Bachelor's degree in Computer Science, Social Work, Communications, or related field is a plus
• Experience in documenting quality assurance processes is preferred