Customer Service Supervisor

Job Summary

A company is looking for a Supervisor - Collector Services.

Key Responsibilities

• Oversee a customer-facing team to enhance customer loyalty and satisfaction
• Analyze performance metrics to optimize support efficiency and streamline processes
• Empower team development through training and mentorship while fostering a positive culture

Required Qualifications

• Proven leadership experience in motivating teams to achieve performance goals
• Strong dedication to customer advocacy and understanding customer needs
• Ability to analyze call center metrics and identify areas for improvement
• Understanding of call center best practices and technologies
• Commitment to continuous improvement and a collaborative team spirit