Customer Success Account Manager

Job Summary

A company is looking for a Customer Success Account Manager for their Commercial Mid-Market segment.

Key Responsibilities

• Build and manage strong customer relationships as the primary post-sales contact
• Lead onboarding and training efforts for successful platform implementation
• Drive product usage and value realization through engagement monitoring and strategic business reviews

Required Qualifications

• 2+ years of experience in a customer-facing Account Management role in the SaaS industry
• Proven experience managing a book of business from onboarding to renewals
• Familiarity with Education Technology (EdTech) and online training is a plus
• Experience with AI application and strategies
• Must be authorized to work in the United States without stipulations