Customer Success Engagement Manager

Job Summary

A company is looking for an Engagement Manager to oversee product onboarding and customer success initiatives.

Key Responsibilities

• Implement a premium onboarding experience for customers, managing up to 50 clients through onboarding projects
• Serve as the primary contact for customers and partners, ensuring organized programs with clear goals and timelines
• Coordinate with internal teams to resolve technical issues and facilitate smooth product adoption

Required Qualifications

• Minimum of 2 years in customer success and project management, preferably in a SaaS/PaaS environment
• Experience managing multiple priorities and adapting to changing customer requests
• Strong project management skills with familiarity in Agile and Waterfall methodologies
• Working knowledge of Content Management Systems and Cloud Computing solutions
• Ability to thrive in a fast-paced, self-motivated environment