Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and drive account growth.

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, building partnerships to understand customer needs and increase product adoption
• Develop and execute Customer Success Plans to nurture accounts, establish goals, and ensure renewals
• Identify upsell and cross-sell opportunities while monitoring customer account health and reporting on business objectives

Required Qualifications

• At least 5 years of experience in the technology services industry, with 3 years in Customer Success or related roles
• Experience in increasing customer satisfaction and retention in a SaaS environment
• Technical experience with software solutions, including deployment and support
• Basic familiarity with databases, reporting, and analytics
• Demonstrated ability to build rapport with stakeholders at all organizational levels