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Customer Success Manager

5/17/2025

Remote

Job Summary

A company is looking for a Customer Success Manager to build lasting relationships and guide customers on their journey to success.

Key Responsibilities
  • Nurture strong relationships with customers to ensure long-term retention and satisfaction
  • Act as a customer advocate by identifying workflow inefficiencies and sharing best practices
  • Guide customers through their journey by providing insights, training, and support aligned with their goals
Required Qualifications and Education
  • Experience in Customer Success, Account Management, or technical implementation within a fast-paced SaaS environment
  • Proven ability to build lasting relationships and deliver impactful results
  • Experience working with business process software in a customer-facing capacity
  • Strong communication and relationship-building skills
  • Tech-savvy with a curiosity to learn and translate technical concepts into simple solutions

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