Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to build lasting partnerships with clients and ensure they realize maximum value from the company's offerings.

Key Responsibilities

• Proactively manage accounts to maximize customer value and drive business growth
• Lead customers through onboarding and develop product adoption strategies
• Conduct data analysis on customer usage to share insights and drive decision-making

Required Qualifications

• 7+ years of experience in Consulting, Solution Architecture, or Customer Success
• Knowledge of software development and customer sales and success lifecycle
• Technical knowledge of web solutions including APIs and Webhooks
• Experience with data analytics (SQL) or similar technical skills
• Ability to operate in a fast-paced, high-demand, global environment