Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage a portfolio of customer accounts and drive customer engagement and retention.

Key Responsibilities

• Own a portfolio of accounts throughout the customer lifecycle, including onboarding, adoption, and renewal
• Deliver customer training and education on the company's console
• Build strong relationships with key customer stakeholders to align solutions with their business goals

Required Qualifications

• 2+ years of experience in Customer Success in a B2B SaaS company
• 1-2 years of experience with a public cloud platform (GCP, AWS, or Azure)
• Experience in driving success plans and achieving customer objectives
• Ability to learn new technologies quickly and understand their application for customer success
• Accountability and personal organization skills are essential