Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Growth.

Key Responsibilities

• Manage a portfolio of 220+ client accounts, guiding them through the customer journey post-onboarding
• Develop and implement strategies to enhance customer value and optimize retention
• Monitor customer health and usage trends to identify risks and growth opportunities

Required Qualifications

• 3 years of professional experience, with at least 2 years in customer success or account management, preferably in a SaaS environment
• Experience managing a high volume of customers, demonstrating time management and prioritization skills
• Ability to analyze customer data to derive actionable insights
• Experience using data and technology for customer enablement, preferably with Salesforce, Outreach, and Looker
• Bachelor's degree or equivalent years of professional experience