Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative I.

Key Responsibilities

• Provide high-quality support via phone, email, and help tickets for inbound customer requests
• Communicate with laboratory personnel and physicians to obtain necessary information regarding samples and provide status updates
• Liaise with Medical Affairs and production laboratory personnel regarding test results and sample processing issues

Required Qualifications

• Bachelor's or higher degree in Biological Sciences preferred
• 3+ years of customer support/service experience in healthcare or related industry required
• Experience working with hospital laboratories and clinicians preferred
• Experience with ticketing systems (Zendesk) and Salesforce preferred