Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to enhance customer satisfaction and loyalty through effective issue resolution and support.

Key Responsibilities

• Respond to customer queries via phone or email, adhering to company policies
• Analyze and report product malfunctions while collaborating with the engineering team as needed
• Provide training and support to customers on product functionality and updates

Required Qualifications

• Two years of experience as a Support Analyst or in a SaaS support role
• Experience working with SaaS products and familiarity with Salesforce or equivalent CRM
• Ability to prioritize and manage multiple cases under pressure
• Knowledge of database structures and troubleshooting skills
• Must be able to work independently and make discretionary decisions