Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide exceptional service to pet owners.

Key Responsibilities

• Manage high call volumes and de-escalate difficult situations with empathy
• Utilize multiple systems to support customers and ensure a seamless experience
• Document customer interactions and maintain accurate records in the CRM system

Required Qualifications

• 2+ years of experience in a high-volume call center or customer service role
• Experience in handling complaints and sensitive topics with empathy
• Proficient in using CRM systems to manage customer interactions
• Experience working remotely with a reliable wired internet connection
• A strong aptitude for diagnosing and resolving technical issues in real time