Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Provide consultative responses to technical and non-technical customer inquiries regarding the application and its services
• Diagnose and resolve customer issues through phone or electronic communication, ensuring proper documentation of support requests
• Collaborate with customers and escalate cases as needed while staying updated on product technology and offerings

Required Qualifications and Education

• Prior experience in providing software support to external customers
• Technical aptitude and troubleshooting skills
• Experience working in a remote workforce environment
• Bachelor's degree in finance, business, healthcare, technology, or a relevant field preferred
• Proficient in Microsoft products; experience with Salesforce is a plus