Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide high-touch customer support during the overnight shift.

Key Responsibilities

• Serve as the first point of contact for users, providing solutions and support
• Assist customers in scheduling meetings and addressing their inquiries
• Document and escalate customer and internal issues as needed

Required Qualifications

• 1+ years of experience in software (SaaS) customer support
• Technical software troubleshooting skills and experience
• Experience in Live Chat or Phone customer support is a plus
• Ability to thrive in a fast-paced, metrics-focused environment
• Must be authorized to work lawfully in the United States