Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their Customer Support team.

Key Responsibilities

• Act as the first point of contact for customers for after hours and weekend support
• Provide support for customers through the ticketing system, chats, and phone calls
• Document customer requests and product issues, and collaborate with other departments for resolutions

Required Qualifications

• 0-3 years of experience in customer support, software account management, or a related field, or a Bachelor of Science degree
• Strong quantitative, analytical, and conceptual skills
• Ability to manage time effectively and prioritize tasks with limited supervision
• Enthusiastic, self-motivated, and able to work independently or as part of a team
• Proficient in Atlassian tools and Microsoft Office applications