Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to join their Customer Success and Intelligence team.

Key Responsibilities

• Respond to e-mail support tickets promptly, providing support and information as required
• Investigate issues and assist the Support Development team in identifying bugs
• Provide product usage guidance and best practices to customers

Qualifications & Experience

• Experience with support ticketing software (Zendesk preferred)
• SaaS experience
• Ability to explain complex ideas in a concise and simple way
• Nonprofit experience is a plus
• Proficiency in French (spoken and written) is a bonus