Enterprise Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own the post-sale customer lifecycle across a portfolio of enterprise accounts
• Lead strategic conversations with stakeholders around planning, prioritization, and value realization
• Drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by managing renewals and identifying expansion opportunities

Required Qualifications

• 5+ years of experience in SaaS Customer Success or Account Management with enterprise customers
• Experience in managing commercial outcomes and leading renewal negotiations
• Knowledge of key personas such as Project/Product/Program Managers and Jira Admins
• Highly organized and proactive, motivated by customer outcomes
• Ability to thrive in a fast-scaling, cross-functional environment