GIS Analyst Help Desk Support

Job Summary

A company is looking for a GIS Analyst Help Desk Support.

Key Responsibilities

• Serve as the primary resource for the GIS Unit help desk, directly communicating with customers and troubleshooting technical problems
• Document issues in ServiceNow and assign tickets to other GIS Unit teams
• Utilize ArcGIS Pro and GIS analysis to assist customers effectively

Required Qualifications

• 2 years of experience with ArcGIS Pro
• 2 years of experience with ArcGIS Online
• 1 year of experience with ticketing systems like ServiceNow
• Familiarity with linear referencing solutions
• Experience in customer service roles