Indiana Healthcare Customer Service Rep

Job Summary

A company is looking for a Healthcare Customer Service Rep II.

Key Responsibilities

• Manage member services calls related to policy management, benefits, and claims inquiries
• Process billing, update member information, and handle policy terminations and reinstatements
• Provide accurate information on coverage plans and assist with claims status updates and inquiries

Required Qualifications

• High School Diploma or GED required
• Minimum of 2 years experience in claims examination, health insurance, or customer service
• Proven experience in customer service related to claims processing or billing
• Comprehensive knowledge of healthcare terminology, including ICD-9 and ICD-10 coding
• Must pass a criminal background check