Job Summary
A company is looking for an IT Support Engineer who will enhance the technology experience for a global team of remote and in-office employees.
Key Responsibilities
- Support the technology needs of the global team, focusing on various operating systems and platforms
- Act as the first point of contact for user IT requests and provide troubleshooting for hardware, software, and network issues
- Administer the cloud-first IT environment and improve networking infrastructure while maintaining documentation and IT inventory
Required Qualifications
- 3+ years of experience in IT systems administration or technical support roles
- Extensive experience in supporting and troubleshooting cross-platform environments
- Experience with MDM solutions and a solid understanding of networking fundamentals
- Proactive and security-minded with knowledge of InfoSec best practices
- Ability to manage time and prioritize tasks in a fast-paced environment
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