Lead Experience Manager

Job Summary

A company is looking for a Lead Experience Manager.

Key Responsibilities

• Analyze the end-to-end customer/employee journey to identify pain points and unmet needs
• Collaborate with cross-functional teams to create and maintain detailed user personas
• Drive continuous improvements by analyzing user data and making data-driven recommendations

Required Qualifications

• Bachelor's degree and 5-7 years of related experience
• 7+ years of experience with Qualtrics or similar platforms
• Experience in Journey Mapping, Service Blueprinting, and Persona Development
• Strong project management and analytical skills
• Experience with customer analytics and insights