Operations Analyst

Job Summary

A company is looking for an Operations Analyst to provide operational support and ensure a high-quality experience for clients.

Key Responsibilities

• Manage client setup and configuration during onboarding and implementation
• Collaborate with Customer Success Managers to support client retention and deliver accurate reporting
• Monitor client EDI transactions and maintain CRM with critical client information

Required Qualifications

• Bachelor's degree in business, healthcare, data analytics, or a related field
• 1-3 years of experience in operations, business analysis, or customer success/support operations, preferably in healthcare technology or SaaS
• Strong analytical skills with experience in tools like Excel and Google Sheets
• Highly organized and able to manage multiple priorities and deadlines
• Familiarity with healthcare technology or SaaS implementations is a plus