Operations Coordinator

Job Summary

A company is looking for an Operations Coordinator II to support dispatching jobs and troubleshooting field issues.

Key Responsibilities

• Route and manage live field service jobs to kiosks for timely and quality performance
• Monitor ongoing service performance of kiosks and collaborate with service professionals and customer support to resolve issues
• Remotely troubleshoot hardware issues related to kiosks

Required Qualifications

• Basic understanding of kiosk operations
• Experience in a high call volume position
• Familiarity with tools such as Jira, Twilio, and Google Suite is a plus
• Collaborative attitude towards improving quality and efficiency
• Ability to manage multiple tasks effectively