Part-Time Customer Service Representative

Job Summary

A company is looking for a Part-Time Customer Service Representative.

Key Responsibilities

• Respond to patient and provider inquiries via phone, email, or in-person in a timely, professional manner
• Provide accurate information regarding appointments, services, billing, and insurance
• Assist patients with navigating systems and processes while ensuring a positive customer experience

Qualifications

• High school diploma or GED required; associate's degree preferred
• 1+ years of customer service experience, preferably in a healthcare or call center environment
• Comfortable working with technology and navigating multiple systems
• Compassionate, patient-focused, and able to handle sensitive information with discretion
• Bilingual abilities are a plus