Patient Advocate

Job Summary

A company is looking for a Patient Advocate to serve as a liaison between patients and healthcare providers.

Key Responsibilities

• Manage 60-80 incoming and outgoing patient calls regarding medical bills
• Utilize the platform to handle patient inquiries via chat, phone, and outbound calls
• Lead the payment posting process and follow up on defaulted payments

Required Qualifications

• 2-3 years of customer service experience via phone or call center
• 1-2 years of medical billing, insurance, or related healthcare experience
• Experience navigating electronic medical record systems
• Proficiency in Google Suite
• Willingness to be flexible with schedule as needed