Player Support Specialist

Job Summary

A company is looking for a Player Support Agent to join their customer support team.

Key Responsibilities

• Provide enthusiastic and personalized support to players, proactively resolving issues
• Develop expertise in company technology, policies, and best practices
• Communicate effectively with players through various channels and troubleshoot issues efficiently

Required Qualifications

• BA/BS degree or equivalent experience required
• Minimum of 2 years experience in a contact center supporting customers via phone, email, and chat
• Reliable high-speed internet service and a quiet home office workspace
• Ability to multitask and adapt in a fast-paced, remote environment
• Flexible to work varying hours, including weekends and holidays