Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to assist customers with the claim filing process for consumer electronics.

Key Responsibilities

• Assist customers with the claim filing process, including approving and denying claims
• Find and deliver solutions to common problems with consumer electronics
• Enter and maintain detailed and accurate customer notes via the Salesforce CRM tool

Required Qualifications

• Experience in a customer service setting, preferably in call centers or technical support
• Strong knowledge of repair processes for at least one category of consumer electronics
• Ability to type at least 60 wpm
• High School diploma or equivalent
• Fully Bilingual in Spanish and English is preferred, but not required