Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer (Blockchain).

Key Responsibilities

• Onboard and train business clients on staking processes and services
• Provide technical support by addressing client inquiries and troubleshooting issues
• Communicate platform updates and maintain a knowledge base for client resources

Required Qualifications

• 2+ years of technical customer support experience in a B2B software company
• Proven experience with API troubleshooting and software implementation
• 1+ year of experience in web3, blockchain, and cryptocurrency
• Experience with API testing tools like Postman
• Fluent in English (written and spoken)