Quality Analyst - Grievance Appeals

Job Summary

A company is looking for a Grievance and Appeals Quality Analyst, fully remote.

Key Responsibilities

• Prepare and participate in external and internal audits
• Analyze quality and completeness of complaints and appeals documentation for compliance
• Compile reports on quality metrics to improve service delivery and customer satisfaction

Required Qualifications

• 1+ years of Compliance experience
• 1+ years of External Audit experience
• 1+ years of Grievance and Appeals experience
• High School Diploma or GED required