Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to manage inbound and outbound calls regarding customer warranties.

Key Responsibilities

• Handle inbound and outbound phone calls to educate customers about their warranties
• Anticipate customer needs and enhance self-service options to improve customer experience
• Manage customer interactions and conflict resolution in a fast-paced call center environment

Required Qualifications

• High School diploma required; Associate or Bachelor's degree preferred
• 3+ years of experience in a customer service role with conflict resolution skills
• Experience in the automotive industry is a plus
• Must be located in AZ, FL, GA, NC, TN, TX, UT, or NV
• Ability to work from home with a conducive workspace and reliable internet