Senior Compliance Analyst

Job Summary

A company is looking for a Senior Compliance Analyst to oversee compliance processes and enhance customer complaint resolution.

Key Responsibilities

• Conduct reviews of complaints to identify root causes and ensure adherence to regulations
• Prepare reports with recommendations for improving complaint handling and procedures
• Develop and implement corrective action plans to address issues in complaint resolution

Required Qualifications

• Bachelor's degree in finance, business, or a related field with 4-5+ years of experience in lending institutions
• Knowledge of financial protection laws and regulations related to consumer lending
• Strong interest in the clean energy financing industry
• Experience with CRM software
• Proficiency in Microsoft Excel, Outlook, and Teams