Senior Operations Manager

Job Summary

A company is looking for a Senior Operations Manager to oversee day-to-day execution and long-term strategy of Fulfillment Operations.

Key Responsibilities:

• Lead fulfillment operations across three teams: Assigning, Publisher Relations, and Outreach
• Own delivery of operational reports, KPIs, and client-facing dashboards
• Improve processes quarterly to drive speed, quality, and efficiency

Required Qualifications:

• 5+ years in operations or program management within SaaS, media, or digital industries
• Proven experience managing teams and optimizing workflows at scale
• Strong data mindset with reporting and KPI ownership
• Proficiency in ClickUp, Google Sheets, and Retool or similar software
• Experience in process improvement and change management