Job Summary
A company is looking for a Lead Workforce Analyst.
Key Responsibilities
- Serve as a lead for the Workforce staff and departmental functions
- Manage real-time call activity at various call centers and perform routine audits
- Design and generate department reports, and develop policies and procedures for the workforce management unit
Required Qualifications
- High school diploma or equivalent; Bachelor's degree preferred
- 5+ years of call center scheduling and service level experience
- 1+ years of workforce management experience in a nurse triage call center environment
- Working knowledge of telephony systems and call center technology
- Experience with forecasting and workforce management optimization software
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