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Lead Workforce Analyst

7/10/2025

Remote

Job Summary

A company is looking for a Lead Workforce Analyst.

Key Responsibilities
  • Serve as a lead for the Workforce staff and departmental functions
  • Manage real-time call activity at various call centers and perform routine audits
  • Design and generate department reports, and develop policies and procedures for the workforce management unit
Required Qualifications
  • High school diploma or equivalent; Bachelor's degree preferred
  • 5+ years of call center scheduling and service level experience
  • 1+ years of workforce management experience in a nurse triage call center environment
  • Working knowledge of telephony systems and call center technology
  • Experience with forecasting and workforce management optimization software

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