Senior Strategic Solutions Advisor

Job Summary

A company is looking for a Senior Strategic Solutions Advisor to join their Account Management team.

Key Responsibilities

• Understand and embed training and adoption of solutions into customer-specific workflows
• Provide insights to link usage and economic value, driving product adoption
• Develop and deliver training programs and Quarterly Business Reviews focused on customer initiatives and product usage

Required Qualifications

• 7-10 years of experience in account management, client service, or project management
• Experience working with large, Fortune 500 customers and presenting to executive leaders
• Understanding of product development and release practices for enterprise customers
• Experience managing account success, renewals, and cancellations
• Familiarity with support and incident management procedures