Service Delivery Operations Manager

Job Summary

A company is looking for a Service Delivery Operations Manager focused on capacity planning and operational maturity.

Key Responsibilities

• Manage and develop a high-performing team of coordinators and analysts
• Own and optimize resource management processes, tools, and reporting
• Lead fulfillment planning meetings and resolve resource conflicts across competing priorities

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field
• 3+ years in a people management role
• 5+ years in resourcing, delivery operations, or workforce planning
• Proven ability to drive operational rigor and hold cross-functional teams accountable
• Strong experience with PSA/ERP tools and advanced Excel or reporting platforms