Support Engineer

Job Summary

A company is looking for a Support Engineer to provide technical support and resolve customer issues.

Key Responsibilities

• Own the resolution of assigned customer issues from end to end
• Research and resolve a diverse range of technical customer issues using the codebase
• Collaborate with Engineering and Customer Success teams to deliver effective technical support

Required Qualifications

• Minimum 2 years of experience in a technical role, such as support engineer or software engineer
• Minimum 2 years of experience in a customer-facing role
• Experience with modern programming languages, such as Go or JavaScript
• Proficiency in front and back end technologies
• Ability to research and troubleshoot technical issues independently