Support Specialist

Job Summary

A company is looking for a Support Specialist who will assist primary care/case managers with non-clinical activities.

Key Responsibilities

• Conduct outreach to newly enrolled members regarding services and equipment
• Review intake documents and escalate discrepancies as needed
• Manage member and provider communications regarding service requests and authorizations

Required Qualifications

• High School diploma or GED equivalent
• Experience in a customer service environment
• Ability to work in a fast-paced environment with multiple priorities
• Experience in a Call Center or Care/Case Management Department
• Knowledge of medical terminology is preferred