Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager with Contact Center experience.

Key Responsibilities

• Serve as a technical subject matter expert on the company's architecture and collaboration tools
• Partner with customer account teams to enhance customer relationships and manage technical feature requests
• Develop trusted advisor relationships with customers and communicate product enhancements

Required Qualifications

• 5+ years of experience in a client-facing technical role, such as Technical Account Manager or Solutions/Sales Engineer
• Deep understanding of IP Telephony, SIP/H323, and audio/video codecs
• Experience with video conferencing and UC tools like Cisco, Polycom, and Microsoft Lync/Office365
• Familiarity with cloud CCaaS platforms and contact center technologies
• Possession of relevant certifications in Cisco and contact center-centric industry certifications is highly valued