Technical Help Desk Representative

Job Summary

A company is looking for a Technical Help Desk Representative to support Bank clients with their commercial credit card programs.

Key Responsibilities

• Provide technical assistance to clients via phone, email, and chat for the online commercial card management platform
• Troubleshoot client issues to determine root causes and appropriate resolutions
• Collaborate with account management teams to ensure client satisfaction and issue resolution

Required Qualifications

• High school diploma or equivalent
• Two to three years of experience as a help desk representative over the phone
• General knowledge of telecommunications equipment and systems
• Experience in hardware or software technical support, telecommunications, or related industries is preferred
• Ability to pass a post-employment screening including extensive background checks