Technical Support Advisor

Job Summary

A company is looking for a Technical Support Advisor.

Key Responsibilities

• Triage, troubleshoot, localize, and escalate complex client support issues to the Technical Support Engineering teams
• Deliver exceptional customer service experience and technical support to clients
• Maintain and improve internal product documentation for the client support team

Required Qualifications

• Experience using Postman or CURL
• Familiarity with web applications and technology stacks such as Jira, Zendesk, and Salesforce
• Working knowledge of Application Programming Interfaces (APIs)
• Strong backlog management skills
• Ability to manage competing priorities transparently